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Reservation Policy

35% non-refundable initial payment is due at time of reservation or $100 on orders less than $750. The remaining balance is due one week prior to the date of the event. Orders placed within a week time period prior to the event must be paid in full at the time of reservation. Any cancellations or deletions from your reservation must be made two weeks prior to the event date.

Delivery & Pick-Up

Delivery and pick-up require a minimum $125 rental order (excluding taxes, damage waiver, and delivery fees). The standard round-trip delivery fee starts at $49 and varies based on the distance from our Rumford, RI, warehouse. Additional charges apply for deliveries involving stairs, elevators, or long walking distances.
Timed deliveries are available for an extra fee: $150 for a specific time, $100 for a one-hour window, and $50 for a two-hour window. Early morning or late-night deliveries incur a $100 surcharge. Same-day delivery requests double the standard delivery fee. Customers do not need to be present at the time of delivery as long as our team has access to a secure, weather-protected location.
Sunday and late-night pick-ups are available for an additional charge. Sunday pick-ups cost $450 or 10% of the rental total (whichever is greater). Late-night pick-ups before 11 p.m. are $350 or 10%, and after 11 p.m. are $450 or 10%. These fees are in addition to the standard delivery cost.
All rental items will be neatly unloaded and stacked. Customers must return tables and chairs in the same stacked condition. Additional fees apply for unstacked items.

Set Up & Take Down

Tent, stage, dance floor, and market umbrella setup are included in the rental price. Table and chair setup is available for an additional fee: $2 per table, $1 per plastic folding chair, and $2 per Chiavari chair. Take-down is available at the same rate.
Setup and take-down services must be scheduled in advance and are subject to availability. A site plan is required for table, chair, and market umbrella setup. A designated point of contact must be available on-site to ensure proper placement and execution.

Rental Return Policy

Table and Chairs

Unless pre-arranged for full setup and take-down service, all tables and chairs must be folded, restacked, and placed in their original drop-off location before pickup. Items should be returned in the same condition and arrangement as delivered. Additional fees apply for unstacked or improperly returned items.

Catering and Table Top Items

All rented catering and tabletop items must be rinsed clean and repacked in the provided racks and crates. A cleaning fee of $0.25 per item applies to stemware, flatware, and china if not returned clean. Additional fees apply for unclean prep and serving equipment.

Linens and Tablecloths

Linens must be shaken out, dried, and returned in the provided linen bags. To prevent mold and mildew, linens should never be placed in plastic bags. Lost, torn, burned, or heavily soiled linens are subject to replacement fees. Charges also apply for missing linen bags, dish racks, and crates.


 

Weekend & Off-Hours

Deliveries and pick ups that are made outside of normal business hours will include an additional surcharge. Weekend and off-hours delivery/pick up fees are in addition to the standard delivery fees. Our normal business delivery hours are Monday through Friday from 8am – 6pm. Customery Service Hours are Sunday through Saturday 8am – 8pm.

 

Frequently Asked Questions

 

Tent FAQs

Tent Rentals FAQS

Q.How do I know what size tent I need?
A.
The size of the tent depends on the number of guests and the type of event you're hosting. Contact our team to help you decide based on your guest count and layout. 
Q.Do I need a permit for tents?
A.Permits may be required based on location. We're happy to assist you in navigating the process.
Q.Are the tents waterproof and weather-resistant?
A.While many tents offer weather protection, not all are fully waterproof. We recommend checking the specific tent category on our website to confirm if the tent you're considering meets your needs for water resistance and weather protection.

Pricing FAQs

Pricing FAQS

Q.What payment methods do you take?
A.We accept all major credit cards (Visa, MasterCard, American Express, Discover). Please call to make other arrangements if needed.
Q.Do you require a deposit?
A.Yes, depending on the size of your order, a non-refundable deposit of $100 or 35% of your total is required to secure your reservation.
Q.Does the price include a rental setup?
A.The listed price includes set up for tents. Additional fees apply for table and chair setup.
Q.Do you have a minimum order size for delivery?
A.Yes, the minimum order is $125. For certain locations further away, a higher minimum may apply.
Q.Are we responsible for any damage to the equipment?
A.Yes and no. You are not responsible for normal wear and tear on our equipment. If any issues arise, please notify us immediately so we can address them. However, if damage occurs due to negligence or failure to follow the safety guidelines outlined in our rental contract, you will be held liable for the repairs or replacement. For added peace of mind, you can opt for our damage waiver fee, which exempts you from covering the cost of any accidental damages.

Delivery FAQs

Delivery FAQS

Q.How far in advance will my rental items be delivered?
A.We typically deliver rental items 1–2 days before your event. We’ll coordinate with you to arrange a delivery time within our Monday- Friday, 8 AM to 6 PM window. Weekend deliveries are available for an additional fee.
Q.What happens if we are required to have everything out of the venue immediately after the event?
A.
Deliveries and pickups that must be made outside of normal business hours will include an additional surcharge and would be noted on your quote. Weekend and off-hours delivery/pickup fees are in addition to the standard delivery fees and must be scheduled in advance of your event date.
Q.Do I need to be there for the delivery?
A.It is recommended but not required as long as we have access to the area where we are delivering or setting up.
Q.Does the 24-hour rental time include your set-up time?
A.No, the set-up time is separate from the rental period.
Q.Can you deliver early in the morning and pick it up late at night?
A.Yes, we offer early morning (> 8 AM) and late night delivery (< 6 PM)and pick-up for an additional fee.
Q.Can I pick up my rentals?
A.You can pick up items from our location during customer pick-up hours; however, please note that not all items qualify for pick-up.

Reservation FAQs

Reservation FAQS

Q.What is your cancellation policy?
A.
You can cancel up to ____days before your event for a ___ refund. 
Q.How do I reserve items for my event?
A.
Call us at 401-423-4228, email james@after5partyrentals.com, or select book now on our website. Reservations are taken on a first come, first serve basis. It is never too early to make a reservation. The months of April- October have a much higher probability of rental items being booked completely. 
Q.How far in advance should I reserve my order?
A.
The sooner, the better! For weddings and large events, we recommend booking 4-6 months in advance. Smaller events typically require at least one month’s notice. However, we’re always happy to accommodate all orders based on availability.

Hour FAQs

Hour FAQS

Q.What are your delivery hours?
A.
We deliver Monday- Friday between 8 AM and 6 PM. Weekend deliveries (Saturday- Sunday) or deliveries outside of regular hours may incur additional fees.
Q.What are your customer pickup hours?
A.
Please call us to arrange your pickup time. This allows us to accommodate both your needs and our availability. 
Q.What are your customer service hours?
A.
Our customer service is available Sunday- Saturday, 8 AM -9 PM.
 
If you have any other questions, please feel free to call us any time at: (401) 423-4228
 


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